Remote Nx Witness support
Not in the Netherlands, but you want someone who knows Nx Witness inside out? We help remotely, in English: installing a server, adding cameras, setting up users and rights, and fixing what stopped working. Remote help costs €95 per hour excl. VAT. nxwitness.nl is the Nx Witness practice of CameraInstallatie.nl, a Dutch security integrator working since 1999 and a partner of Network Optix.
- €95 per hour excl. VAT
- In English
- Also for systems bought elsewhere
Short answer
Can you get Nx Witness support remotely from a reseller?
Yes. Network Optix runs its support through its resellers, so as an end user you go to the reseller first. We take that role worldwide over a remote session in English, at €95 per hour excl. VAT. We agree the work with you before we start, so you know what you are paying for.
Installer or integrator yourself? We are also the second line behind your own projects, and you buy licences from us at reseller prices.
You do not have to have bought your licences from us. A lot of what we fix remotely comes from systems someone else installed, where the original supplier is hard to reach. We do not pass you on to someone else; we look at what is there and solve it.
What we do remotely
What can we do for you over a remote session?
Install a server
You provide the machine and remote access; we install the Nx Witness server, set up the storage and recording, and check that footage is written where it should be.
Activate and move licences
We activate your licences, online or offline, and help when a licence no longer matches its hardware after a server replacement.
Connect and configure cameras
Adding cameras, choosing streams and resolution, recording on motion instead of continuously, and making search work. Send your camera list first and we check which ones will connect.
Users, rights and security
User roles, two-factor login, LDAP or Active Directory, and who may export footage. Set up once, so that people who leave also leave the camera system.
Fix what stopped working
Cameras offline, storage not recognised, recording that stopped, a lost admin password or a live view that pauses. See troubleshooting for the common causes.
Merge sites and upgrade
Joining several servers or locations into one system, and upgrading from version 5 to Gen 6 before 1 January 2027. See migration and takeover.
How it works
How does a remote session work?
- You tell us what you need. Send a message with what you want done, how many cameras and servers you have, and which version you run. Screenshots of error messages help.
- We agree the work. We tell you what we expect it to take and plan a session with you.
- We do it together. You give us remote access for the session. You can watch along, and we explain what we change.
- You receive an invoice. For the time spent, at €95 per hour excl. VAT. Outside the EU no Dutch VAT is charged.
We only work for businesses. On-site installation is something we do in the Netherlands; outside the Netherlands we help remotely.
Frequently asked
What people ask about remote Nx Witness support
What does remote Nx Witness support cost?
€95 per hour excl. VAT. We agree the work with you before we start. Outside the EU no Dutch VAT is charged.
Do I need to buy my licences from you?
No. We also help with systems and licences bought elsewhere. If you need licences, you can order them online and receive the codes by email.
Can you install Nx Witness on a server in another country?
Yes, as long as we can reach the machine over a remote session. You arrange the hardware locally; we install and configure the software and check that it records.
Which language do you support in?
English and Dutch.
Can you come on site?
In the Netherlands, yes. Outside the Netherlands we work remotely.
Tell us what you want to get done
Describe your system and what you need, and we come back with what it takes and when we can do it.
A quick word
Questions about your situation? Call Koen.
Takes the time, draws it out, and does not steer towards a number. I do not sell, I advise. Describe your situation and you will hear straight away what we would do, with no obligation.
Koen · Senior adviser